If you have a complaint about any online casino, mobile casino, land casino, lottery or betting site that you are struggling to get resolved, let us try and help as part of Villabelmontehotel.co.za's free gambling complaint service.
All you have to do is complete the complaint form below (in as much detail as possible) which will allow us to liaise with the gambling operator involved and attempt to mediate a satisfactory solution on your behalf.
What's more, in an attempt to expedite the process, we will pull out all the stops to elicit a response - and hopefully a practical solution - to your complaint within 24 to 48 hours of submitting the complaint form.
Why Should You Log a Complaint?
Because the online gambling industry is a service industry like any other, where great service should be the norm and thus rewarded with loyalty and positive word of mouth, and bad service should be brought to the attention of online gamblers the world over as fast and effectively as possible as a warning to stay clear.
By offering our free online gambling complaint service, we at Villabelmontehotel are playing our part by giving you access to a broader and more effective platform from which to voice your grievances, as well as helping to identify and rid the industry of irreputable, dishonest and untrustworthy gaming operators.
| Complaint | Latest Reply | Status | |
|---|---|---|---|
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sure money Logged: 09 Nov 2014 00:34 by Doyin I. against Bet365 |
Bet365 17 Nov 2014 07:41 |
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Winner casino false advertising liars Logged: 30 May 2022 20:50 by rory d. against Winner Casino |
Winner Casino 09 Oct 2014 15:57 |
|
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No withdrawal allowed Logged: 30 Mar 2014 10:06 by Stacy W. against Springbok Casino |
Springbok Casino 20 Sep 2014 16:22 |
|
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Payout taking too long Logged: 13 Feb 2022 16:19 by Biff B. against Grand Online Casino |
Grand Online Casino 21 Mar 2022 16:09 |
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Can`t change payout option Logged: 13 Feb 2022 16:18 by Biff B. against Casino Las Vegas |
Casino Las Vegas 21 Mar 2022 16:08 |
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I want my deposit bonus! Logged: 04 Mar 2022 13:15 by Mark H. against Royal Vegas Casino |
Mark H. 21 Mar 2022 16:07 |
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Still waiting for my cash out Logged: 07 Feb 2022 14:25 by aaa b. against 21 Nova Casino |
aaa b. 21 Mar 2022 16:06 |
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Most Common Complaints
We will attempt to address any and all online gambling-related complaints, but the most common we encounter typically involve poor or no player support, late or non payment of winnings, late or non payment of withdrawal requests, misrepresentation of various bonus offers, and non payment of jackpots.
Complaint Progress Ladder
From the time you submit a complaint, it will be on one of the steps of the progress ladder:
| Status | Description | |
|---|---|---|
| New | The complaint has been logged. | |
| Under Review | We are currently reviewing the complaint and have initiated communication with the player and / or gambling site. | |
|
Resolved | The issue has been resoled to our satisfaction. |
| Unresolved | Whilst we endeavour to resolve every complaint, this is not always possible. Sometimes the site in question does not respond or refuses the address their side of the problem. In this instance we will clearly indicate any unsatisfactory casino response. | |
|
Closed | No response from player or inadequate information. |
Submitting Complaint Information
If you submit a complaint, please bear in mind that the more information you provide us with in as much detail as possible will greatly increase the chances of us reaching a satisfactory conclusion on your behalf.
Remember to include a step by step chronological description of any and all conversations you may have had with the gaming site or operator in question - whether verbally or via email or Live Chat - so that we can accurately track the course of events as they happened.
NOTE: When submitting a complaint, please do not include any of your gaming site login details such as usernames and passwords. If we require this information, we will contact you directly to ask for it.
Disclaimer
Unfortunately, try as hard as we do, a 100% success rate is just not possible as some operators point blank refuse to engage with us.
In the event that we have tried everything in our power to resolve your complaint, but have been unsuccessful, from a legal standpoint please be aware that we accept no liability or responsibility for any losses that may be incurred before, during or after the logging of your complaint with Villabelmontehotel.
